Top 25 Customer Service Software startups

Oct 30, 2024 | By Fernando Lopez

1
Country: USA | Funding: $17M
Pylon is a real-time customer operations platform helping B2B companies scale customer success and support over Slack, Teams, and Discord.
2
Freshworks
Country: USA | Funding: $484M
Freshworks creates SaaS customer engagement solutions to delight and wow both customers and employees.
3
Moveworks
Country: USA | Funding: $305M
Moveworks is a company that uses AI to help resolve help desk tickets through automation.
4
Kustomer
Country: USA | Funding: $233.5M
Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences – not resolve tickets. Acquired by Facebook
5
Zendesk
Country: USA | Funding: $185M
Zendesk is a customer service platform that builds software to empower organization and customer relationships.
6
Aisera
Country: USA | Funding: $164.5M
Aisera offers solutions for IT, HR, customer service, facilities, and cloud operations of companies, businesses, and organizations.
7
Gorgias
Country: USA | Funding: $101.5M
Gorgias develops a customer support helpdesk specially designed for online stores. It uses AI and customer data to automate responses to basic questions.
8
Assembled
Country: USA | Funding: $70.7M
Assembled is a modern workforce management platform that helps modern organizations scale customer support.
9
Capacity
Country: USA | Funding: $61.5M
Capacity is a new kind of helpdesk, powered by artificial intelligence, that automates support for your customers and employees.
10
Netomi
Country: USA | Funding: $52M
Netomi is a machine intelligence company that uses AI to turn customer service into a competitive edge.
Editor: Fernando Lopez
Fernando Lopez is a senior editor for SaaStartups. He joined the company after having previously spent over three years at ReadWriteWeb. Prior to his work as a reporter, Fernando worked in I.T. across a number of industries, including banking, retail and software. Fernando graduated from the University of Buenos Aires (Computer Science). He is more-than-averagely interested in photography and can often be found with a camera slung over his shoulder. He wrote a book about pitching startups to investors. You can contact Fernando at fernandolopez(at)saastartups(dot)com