Top 11 Call Center Automation startups

Oct 30, 2024 | By Fernando Lopez

1
Country: USA | Funding: $861.6M
Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service.
2
Country: USA | Funding: $497.5M
Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage.
3
Country: USA | Funding: $453.7M
RingCentral, a global distributor of cloud-unified communications and collaboration solutions, offers its users with technology services.
4
Country: USA | Funding: $450M
Dialpad offers a cloud-based business phone solution simplified for every business.
5
Country: USA | Funding: $253.1M
8x8 offers secure and reliable cloud-based, enterprise-class business phone systems, unified communications, and contact center solutions.
6
Country: France | Funding: $237.6M
Aircall is an advanced call center software, complete business phone and contact center 100% natively integrated in any CRM.
7
Country: USA | Funding: $151M
Cresta is a developer of an artificial intelligence platform, designed to help scale and improve the quality of customer services. The company's artificial intelligence assistant surfaces the right information at the right time from sales agents and augments the rest of the team by increasing their conversion rate and efficiency, enabling organizations to double the productivity of their sales team.
8
Country: USA | Funding: $113M
Replicant is a contact center automation software that helps companies automate their most common customer service requests. Replicant uses AI to provide agents with call summaries and measures trends like overall customer satisfaction, average handle time, competitor mentions, defective products and upsell opportunities.
9
Country: Germany | Funding: $92M
Parloa is a Conversational AI platform for automating omnichannel customer service in phone bots or chatbots.
10
Country: India | Funding: $28.1M
Skit enables enterprises to automate their contact centre operations using Voice AI.
Editor: Fernando Lopez
Fernando Lopez is a senior editor for SaaStartups. He joined the company after having previously spent over three years at ReadWriteWeb. Prior to his work as a reporter, Fernando worked in I.T. across a number of industries, including banking, retail and software. Fernando graduated from the University of Buenos Aires (Computer Science). He is more-than-averagely interested in photography and can often be found with a camera slung over his shoulder. He wrote a book about pitching startups to investors. You can contact Fernando at fernandolopez(at)saastartups(dot)com