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3 books on Live chat software [PDF]
October 31, 2024 | 25 |
These books are covering customer engagement strategies, website chatbot integration, real-time communication tools, analytics and reporting, agent workflows, multi-channel support and user satisfaction metrics.
1. Customer Service Care Success for Life
2022 by Neil Hoechlin
Aspiring to be the epitome of customer service excellence? Yearning to ensure enduring customer satisfaction and loyalty? Look no further than "Customer Service Care Success for Life," the ultimate guide in the pursuit of exceptional customer service. This comprehensive resource equips readers with the knowledge to transform their business into a customer-centric powerhouse. From leveraging professional software and tools to incorporating best practices, the book covers all aspects of maintaining customer contentment. Uncover vital techniques, including understanding customer needs, mastering successful communication, implementing tools and strategies for building lasting customer relationships, and efficiently resolving conflicts. Proven methods for turning dissatisfied customers into loyal advocates are also revealed. This indispensable tool is a must-have for any business seeking to elevate its customer service excellence. Secure your copy today and elevate your game in the realm of customer satisfaction!
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2. Starting an Online Business All-in-One For Dummies
2020 by Shannon Belew, Joel Elad
Embark on the journey of realizing your dream to start and manage an online business with the essential tools provided in "Starting an Online Business All-in-One For Dummies." Armed with the necessary knowledge and resources, you can turn your aspirations into a tangible online business. In its sixth edition, this comprehensive guide goes beyond the basics, preparing you to establish your business website, showcase products through an online store, and maintain accurate financial records. The authors expertly guide you through the legal, accounting, and security challenges inherent in running an online business. Learn to fund your business for success, employ SEO strategies for website traffic, effectively market your venture, and leverage social media for customer relationships and sales. Stay ahead of e-commerce trends and discover your market niche with guidance on business planning and revenue models. "Starting an Online Business All-in-One For Dummies" is the roadmap to transforming your dream of an online business into a thriving reality, guiding you toward the path of success.
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3. Technical Support Essentials: Advice to Succeed in Technical Support
2010 by Andrew Sanchez, Karen Sleeth
"Technical Support Essentials: Advice to Succeed in Technical Support" is a comprehensive exploration of the multifaceted realm of technical support, offering a diverse range of topics for improvement, discussion, and learning. Covering everything from cultivating good work habits to the distinctive work styles adopted by technical support groups, this book integrates theories, models, and concepts from various fields like management, economics, leadership, and psychology. By synthesizing existing research, the book establishes connections between these disciplines and the domain of technical support, aiming to contribute to the evolution of the profession. Embracing a broad perspective, it addresses proven practices, legal considerations, customer interactions, resource utilization, and numerous other subjects relevant to technical support professionals.
Download PDF
How to download PDF:
1. Install Google Books Downloader
2. Enter Book ID to the search box and press Enter
3. Click "Download Book" icon and select PDF*
* - note that for yellow books only preview pages are downloaded
1. Customer Service Care Success for Life
2022 by Neil Hoechlin
Aspiring to be the epitome of customer service excellence? Yearning to ensure enduring customer satisfaction and loyalty? Look no further than "Customer Service Care Success for Life," the ultimate guide in the pursuit of exceptional customer service. This comprehensive resource equips readers with the knowledge to transform their business into a customer-centric powerhouse. From leveraging professional software and tools to incorporating best practices, the book covers all aspects of maintaining customer contentment. Uncover vital techniques, including understanding customer needs, mastering successful communication, implementing tools and strategies for building lasting customer relationships, and efficiently resolving conflicts. Proven methods for turning dissatisfied customers into loyal advocates are also revealed. This indispensable tool is a must-have for any business seeking to elevate its customer service excellence. Secure your copy today and elevate your game in the realm of customer satisfaction!
Download PDF
2. Starting an Online Business All-in-One For Dummies
2020 by Shannon Belew, Joel Elad
Embark on the journey of realizing your dream to start and manage an online business with the essential tools provided in "Starting an Online Business All-in-One For Dummies." Armed with the necessary knowledge and resources, you can turn your aspirations into a tangible online business. In its sixth edition, this comprehensive guide goes beyond the basics, preparing you to establish your business website, showcase products through an online store, and maintain accurate financial records. The authors expertly guide you through the legal, accounting, and security challenges inherent in running an online business. Learn to fund your business for success, employ SEO strategies for website traffic, effectively market your venture, and leverage social media for customer relationships and sales. Stay ahead of e-commerce trends and discover your market niche with guidance on business planning and revenue models. "Starting an Online Business All-in-One For Dummies" is the roadmap to transforming your dream of an online business into a thriving reality, guiding you toward the path of success.
Download PDF
3. Technical Support Essentials: Advice to Succeed in Technical Support
2010 by Andrew Sanchez, Karen Sleeth
"Technical Support Essentials: Advice to Succeed in Technical Support" is a comprehensive exploration of the multifaceted realm of technical support, offering a diverse range of topics for improvement, discussion, and learning. Covering everything from cultivating good work habits to the distinctive work styles adopted by technical support groups, this book integrates theories, models, and concepts from various fields like management, economics, leadership, and psychology. By synthesizing existing research, the book establishes connections between these disciplines and the domain of technical support, aiming to contribute to the evolution of the profession. Embracing a broad perspective, it addresses proven practices, legal considerations, customer interactions, resource utilization, and numerous other subjects relevant to technical support professionals.
Download PDF
How to download PDF:
1. Install Google Books Downloader
2. Enter Book ID to the search box and press Enter
3. Click "Download Book" icon and select PDF*
* - note that for yellow books only preview pages are downloaded
