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3 books on Field Service software [PDF]
November 03, 2024 | 18 |
These books are covering work order management, scheduling and dispatching, inventory control, mobile workforce solutions, customer communication, GPS tracking and reporting and analytics in field service management software.
1. A Comprehensive Guide to Enterprise Mobility
2016 by Jithesh Sathyan, Anoop N., Navin Narayan, Shibu Kizhakke Vallathai
the business implications of mobility solutions. This book responds to the growing demand for expertise in enterprise mobility by providing a comprehensive resource that covers the entire spectrum of the field. From technical considerations to practical applications and the broader business implications of mobility solutions, the guide is designed to address the knowledge gap in this critical domain. Whether you are a professional seeking to deepen your understanding of enterprise mobility or an organization navigating the challenges of implementing mobile solutions, this guide offers authoritative insights and practical advice to enhance your grasp of this dynamic and evolving field.
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2. Transforming Field and Service Operations: Methodologies for Successful Technology-Driven Business Transformation
2014 by Gilbert Owusu, Paul O’Brien, John McCall, Neil F. Doherty
"Titled 'Transforming Field and Service Operations: Methodologies for Successful Technology-Driven Business Transformation,' this book delves into the increasing complexity of field service operations driven by the imperative to enhance operational efficiencies, elevate customer service, explore new markets, and expedite product introductions. Recognizing the underutilization of workforce management technologies in transformation programs and the consequent unrealized benefits, the book addresses the multifaceted nature of successful transformation programs, encompassing technical, political, structural, and social dimensions. Organized into four sections, the book first establishes 'The Case for Transforming Service and Field Operations' and then explores 'Methods, Models, and Enabling Technologies for Transforming Service and Field Operations.' Through 'Case Studies' in Section C, the book illustrates the application of new technologies in field and service operations to yield tangible business benefits. The final section, 'Challenges, Outcomes, and Future Directions,' provides a comprehensive perspective on the transformative journey. Targeting managers, technologists, change agents, and scholars interested in field service operations and advanced computing technologies, this book offers valuable insights drawn from diverse industry experiences and perspectives on effective change management."
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3. 42 Rules for Superior Field Service: The Keys to Profitable Field Service and Customer Loyalty
2013 by Rosemary Coates, Jim Reily
"Presenting '42 Rules for Superior Field Service: The Keys to Profitable Field Service and Customer Loyalty,' this book challenges the common perception that service in the business realm is merely a 'necessary evil.' Often neglected, post-sale product servicing can lead to customer dissatisfaction and profit decline. The book emphasizes the untapped potential for transforming customers into advocates and generating substantial revenue through effective field service strategies. It covers essential aspects such as developing profitable field service strategies, organizing service businesses, optimizing field inventories, implementing Customer Relationship Management (CRM), and tailoring sales incentives. Addressing the complexities of today's global field service operations, including managing the supply chain for globally sourced parts, the book offers 42 rules to benchmark and cultivate a successful global service business. Authors Rosemary Coates and Jim Reily, with over 50 years of combined global manufacturing and field service experience, draw on real-world insights and consulting engagements, providing practical recommendations for achieving remarkable field service results."
Download PDF
How to download PDF:
1. Install Google Books Downloader
2. Enter Book ID to the search box and press Enter
3. Click "Download Book" icon and select PDF*
* - note that for yellow books only preview pages are downloaded
1. A Comprehensive Guide to Enterprise Mobility
2016 by Jithesh Sathyan, Anoop N., Navin Narayan, Shibu Kizhakke Vallathai
the business implications of mobility solutions. This book responds to the growing demand for expertise in enterprise mobility by providing a comprehensive resource that covers the entire spectrum of the field. From technical considerations to practical applications and the broader business implications of mobility solutions, the guide is designed to address the knowledge gap in this critical domain. Whether you are a professional seeking to deepen your understanding of enterprise mobility or an organization navigating the challenges of implementing mobile solutions, this guide offers authoritative insights and practical advice to enhance your grasp of this dynamic and evolving field.
Download PDF
2. Transforming Field and Service Operations: Methodologies for Successful Technology-Driven Business Transformation
2014 by Gilbert Owusu, Paul O’Brien, John McCall, Neil F. Doherty
"Titled 'Transforming Field and Service Operations: Methodologies for Successful Technology-Driven Business Transformation,' this book delves into the increasing complexity of field service operations driven by the imperative to enhance operational efficiencies, elevate customer service, explore new markets, and expedite product introductions. Recognizing the underutilization of workforce management technologies in transformation programs and the consequent unrealized benefits, the book addresses the multifaceted nature of successful transformation programs, encompassing technical, political, structural, and social dimensions. Organized into four sections, the book first establishes 'The Case for Transforming Service and Field Operations' and then explores 'Methods, Models, and Enabling Technologies for Transforming Service and Field Operations.' Through 'Case Studies' in Section C, the book illustrates the application of new technologies in field and service operations to yield tangible business benefits. The final section, 'Challenges, Outcomes, and Future Directions,' provides a comprehensive perspective on the transformative journey. Targeting managers, technologists, change agents, and scholars interested in field service operations and advanced computing technologies, this book offers valuable insights drawn from diverse industry experiences and perspectives on effective change management."
Download PDF
3. 42 Rules for Superior Field Service: The Keys to Profitable Field Service and Customer Loyalty
2013 by Rosemary Coates, Jim Reily
"Presenting '42 Rules for Superior Field Service: The Keys to Profitable Field Service and Customer Loyalty,' this book challenges the common perception that service in the business realm is merely a 'necessary evil.' Often neglected, post-sale product servicing can lead to customer dissatisfaction and profit decline. The book emphasizes the untapped potential for transforming customers into advocates and generating substantial revenue through effective field service strategies. It covers essential aspects such as developing profitable field service strategies, organizing service businesses, optimizing field inventories, implementing Customer Relationship Management (CRM), and tailoring sales incentives. Addressing the complexities of today's global field service operations, including managing the supply chain for globally sourced parts, the book offers 42 rules to benchmark and cultivate a successful global service business. Authors Rosemary Coates and Jim Reily, with over 50 years of combined global manufacturing and field service experience, draw on real-world insights and consulting engagements, providing practical recommendations for achieving remarkable field service results."
Download PDF
How to download PDF:
1. Install Google Books Downloader
2. Enter Book ID to the search box and press Enter
3. Click "Download Book" icon and select PDF*
* - note that for yellow books only preview pages are downloaded
